CHIEF OPERATING OFFICER

• Operational leadership
• Drive change and transformation
• Prominent not for profit animal hospital

About the organisation

Lort Smith, Australia's largest not-for-profit animal hospital, has been a cornerstone of Melbourne’s compassionate community since 1936. Committed to pet welfare, we provide veterinary care for animals in need, fostering a cohesive society where those with more can support those with less, united by a shared love for animals. Our dedicated staff and volunteers strive daily to make Lort Smith a source of pride for all Melburnians, offering comprehensive services and programs to ensure pets receive the highest quality care and support.

About the role

Reporting to the Chief Executive Officer, this role will co-lead Lort Smith’s cultural transformation, aligning with organisational values to foster collaboration, inclusivity, and innovation. The position will provide operational oversight for the North Melbourne Hospital, Campbellfield Clinic and Adoption Centre, ensuring, continuous improvements, and streamlined processes. This position will also focus on developing high-performing teams, promoting professional growth, and delivering exceptional outcomes for patients and their families.

About you

With extensive experience in veterinary management across the not-for-profit and private sectors, you bring a proven track record at a senior commercial and operational level, with the ability to lead transformation, drive operational efficiencies, and enhance client and employee experiences while managing costs. Your expertise spans strategic planning, multi-site operations, shelter management, clinical, emergency and critical care, underpinned by strong leadership skills that inspire and develop high-performing teams. Skilled at navigating complex, dynamic environments, you excel in fostering stakeholder relationships and addressing social welfare issues with professionalism. With a strong background in veterinary science, business management, and regulatory compliance, you are tenacious, innovative, and deeply connected with the veterinary community. You take pride in achieving meaningful outcomes in animal welfare, enhancing the well-being of pets and their owners, and contributing to organisational success.

For more information prior to application, please email Bruno Conti at SHK via bruno.conti@shk.com.au. Direct and third-party applications will be forwarded to SHK.